Privacy Policy

Introduction 
This is the privacy policy of Healthytherapies, in this document, "we", "our" or "us" refer to Healthytherapies who operate website www.healthytherapies.co.uk

In line with the General Data Protection Regulation 2018, this document sets out our privacy policy and defines what personal information is gathered, why it is gathered and what your rights are.

We understand that all visitors to our website and out clients are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party..

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

We take the protection of your privacy and confidentiality seriously. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

Cookies

In line with EU legislation, you are advised that our website uses cookies and that in order for you to continue to use it, you must accept cookies from this site.

Cookies are small files with a small amount of data, for example an anonymous unique identifier. They are saved to your computer hard drive to track, save and store information about your interactions and usage of the website to improve your customer experience.

Cookies DO NOT collect or store sensitive personal information.

Google Analytics is in use to help analyse the traffic to our website. For further information about the Google Analytics Privacy Policy see the resources and further information section at the end of this notice.

We operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy with this, then you should adjust your web browser settings to disallow cookies. Please see: http://www.healthhosts.com/browser-settings/ for more information

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer hard drive, they should take necessary steps within their web browsers security settings to block all cookies when browsing online. Visit AboutCookies.org for more information about cookies.

What information we hold and why we hold it.
We collect information about you when you use this website, for example when you use our contact form to enquire about our services or when you come for a treatment or consultation.

When you provide data either during a consultation or via our website, you will be asked for your explicit consent to collect and store this data in accordance with this policy.

1: Data collected via Website
We collect basic contact details via our website, information held is;
  • Your name,
  • Your email address
  • Your phone number (optional)

This information is used in order to allow us to contact you and handle bookings. 

2: Data collected during consultations
In order to give professional treatments, we need to gather and retain potentially sensitive information about your health.  When you come for a treatment we will ask for information about your health. 

The information held is:

  • Your contact details
  • Medical history and other health-related information (taken from you at your first consultation)
  • Treatment details and related notes (taken after each consultation)

This information will only be used for informing treatments and any recommendations we may give as a result of your treatment.

Whichever way we collect your data it will NOT be shared with anyone else (unless required for legal process) without explaining why it is necessary, and getting your explicit consent.

How long we retain your information
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Your data will not be transferred outside the EU without your consent.

Protection of your personal data
We are committed to ensuring that your personal data is secure, but please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Whilst every effort has been made to ensure a safe and secure contact form to make enquiries, users contacting us through our website do so at their own discretion, and provide any such personal details requested at their own will.

You can be assured your personal information is stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Regulations 2018 (GDPR).

External Links
Our website has a number of external links to related sites. (External links are clickable text / banner / image links to other websites, similar to Google or BBC).

We cannot guarantee or verify the content of any externally linked website despite our reasonable efforts. Users should therefore note they click on external links at their own risk and that we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Your Rights
GDPR gives you the following rights:
  • The right to be informedTo know how your information will be held and used (this notice).
  • The right of accessTo see our records of your personal information, so you know what is held about you and can verify it.
  • The right to rectificationTo tell us to make changes to your personal information if it is incorrect or incomplete.
  • The right to erasure (also called “the right to be forgotten”)For you to request your us to erase any information we hold about you. N.B. See Therapists Rights.
  • The right to restrict processing of personal dataYou have the right to request limits on how we use your personal information
  • The right to data portabilityunder certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
  • The right to objectTo be able to tell us you don’t want us to use certain parts of your information, or only to use it for certain purposes.
  • The right to lodge a complaint with the Information Commissioner’s OfficeTo be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

If you wish to exercise any of these rights, please contact us using the contact form.  If you are dissatisfied with the response you receive you can complain to the Information Commissioner’s Office at www.ico.org.uk.

Therapist’s rights
When you come for a consultation, we will need to ask for and retain information about your health;

·      If you don’t agree to keeping records of information about you and your treatments, or if you don’t allow us to use the information in the way needed to for treatments, we may not be able to treat you

  • We have to keep your records of treatment for a certain period, as described above, which may mean that even if you ask me to erase any details about you, we might have to keep these details until after that period has passed
  • We can move your records between computers and IT systems, as long as your details are protected from being seen by others without your permission. 

Resources & Further Information